1. Free shipping offer only valid to BC, ON, QC, MB, AB, NB urban shipments with amount over $150.00. This method of shipping will take approximately 2-5 days for delivery to only physical addresses.
2. PO Box may eligeble of freeshipping, depends on the shipping courier's options.
3. Usually, orders are shipped the same day, or the morning following the receipt of the order. All orders received after 3:00 pm Eastern Time Friday, and orders placed on the weekend, will be shipped Monday. Orders will be shipped when all items have been gathered.
4. We use Purolator to ship to certain remote areas as well, however Purolator does not ship to PO Box, we would require the physical address or customers pick up from Purolator depot by themselves for remote areas that Canada Post/UPS limited to rearch.
5. Orders are shipped Canada Post and should arrive between 1 to 5 business days from the order date. Please note that once an order leaves the warehouse it is out of our control and the carrier is responsible for any unforeseen delays in your order's arrival. We will do everything we can to help you get your order to you fast. If you require assistance, please email customer service or call (778) 996-6440.
6. Unfortunately, we cannot combine multiple orders or add to orders already placed. If you want to cancel your order please call Customer Service at (778) 996-6440. Please note that we cannot cancel your order after it has been shipped, but you can return your order after you receive it by contacting Customer Service at (778) 996-6440 and requesting a Return Merchandise Authorization (RMA) number.